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What Our Patients Say

No More Glasses
I am 75 and have been wearing glasses for 65 years. I no longer need glasses and have never been able to see like I can now. It’s a miracle! The treatment I received from the shuttle driver to the surgeons and all the people in between was outstanding. I can’t thank you enough.
Kenneth Helfenstein
Retired from Maple Valley, WA, cataract surgery patient
No More Astigmatism
I had cataract surgery at your Tacoma office. My vision had been less than 20/400 with significant astigmatism in both eyes. My glasses were able to correct me to about 20/30. I was told that Toric lens implants might correct me to about 20/25, but I'd still have some astigmatism that would require full-time glasses. I can't begin to express my satisfaction. As of today, I have better than 20/25 vision (uncorrected), with NO astigmatism! I only require a small correction for reading. All of the staff provided me with the utmost care and comfort. I have and will continue to recommend you to all my friends and relatives.
Francis B. Kempton
Retired Computer Consultant from Lakewood, WA, cataract surgery patient
Never Treated so Well
After putting it off for two years I had cataract surgery in Anchorage last week. It went way better than I expected, the surgery was easy, the doctor was great and the staff was exceptional. I have never been treated so well--anywhere! The entire staff is just great. The most touching was Jubilee in the operating room. She made me feel so at ease and was so sweet walking me out. She is a real treasure. Thank you all.
Dan Brotherton
Well driller from Fairbanks, AK, cataract surgery patient
Was a Little Nervous
I had cataract surgery on my left eye this morning at the Albuquerque office. All of the staff were professional and fun to deal with. Even though I was a little nervous, I was able to joke with them which helped me. I was also able to talk about our horses, which are an important part of my life, and that helped as well. Finally, being a Christian who takes his faith seriously, it was a pleasure to have Dr. Ford pray for both of us before he began surgery. God's blessings to you all.
Dan Cooksey
Retired/Volunteer Assoc Pastor from Corrales, NM, cataract surgery patient
Great Results
I have had the greatest results with my operation (left eye cataract). Now I'm looking at having my other eye done and I know without a doubt the procedure will be at Pacific. I have no fears that this one will be another great experience. Before the surgeon started he asked if a prayer was all right. I knew then I had put myself in the best hands. Thank you for sending me The Richest Caveman book. I have passed it on to the rest of the family. Thank you again.
Donald K. Boston
Jrm operator from Spokane, WA, cataract surgery patient
Excellence and Honesty
There are many conundrums that sum up medical experiences from a patients point of view. My favorite is "You get what you pay for." This organization is governed by a set of guiding principles and they actually live by their credo right down to a little prayer before surgery. Through their demand for excellence and honesty they have created a premium brand. To my regret, I was diagnosed with cataracts in both eyes at the tender age of 42. The happy ending to my story was that I was referred to PCLI and to Dr. Everett. I had both cataracts removed and corrective PRK on both eyes. I can honestly say that Dr. Everett treated my situation as if he were treating his own eyes! You only get one set of eyes so go with the best brand... GO PCLI!
Eric Thun
Business Owner from Spokane, WA, cataract surgery patient
I Was Terrified
I want to take this time to let you know that my experience with you was far better than I could have expected. I’ve had a couple of bad experiences with operations in my life and was absolutely terrified of cataract surgery. I had the surgery in your Kennewick facility and the people there were absolutely marvelous. I do not want to over use the term 'professional', I just know they did what they were supposed to do, but there was no coolness or distance so often found in medical offices. I was so absolutely terrified before the first operation that I could not stop shaking, so one of the assistants sat next to me and held my hand for the duration. You may never know how much that meant to me. I was fine for the second one because I knew what to expect and I also really knew just how good the team is in that office. They are all winners and I will never forget their kindness and understanding shown to me while I was there. Thank them for me.
Anthony Marks
Substitute Teacher from Walla Walla, WA, cataract surgery patient
The Best!
I had cataract surgery this month on both eyes and I must say it was the very best medical experience I have ever had. The staff was 100% professional and very friendly. The doctors were of the very best training and showed a great deal of concern and understanding to my questions. They are a class act and I recommend these wonderful sight savers to anyone in need of their expertise. To top it off the doctor said a small prayer to our Lord above to guide and help him during the operation.
John M. Sparks
Retired Police Officer from Helena, MT, cataract surgery patient
Joyous Experience
My very best to you. Just wanted to drop a line to say how much I enjoyed my visit with all the wonderful folks at your Kennewick office. Janice, who drove me up from LaGrande, was so very helpful in finding an Optometrist to do my post-op care when my regular doctor was called to a family emergency. In my life I have never met a group of more talented, gracious, caring professionals who made my surgery a joyous... yes JOYOUS experience. Of special note was an event that transpired just prior to my operation. Dr. Johns (nicest man I ever met) asked if I would mind joining him in a word of prayer. I almost fell off the table. I was so surprised but so happy to be in a place where one could evoke the name of God without fear of loosing his medical license. A great victory! So today I am sending a special prayer of gratitude to everyone I touched on that blessed day. The day a nearly blind man was healed... God bless you everyone.
Ken Hardeman
Property Managment Century 21 from LaGrande, OR, cataract surgery patient
Tears and cheers!
My 2 surgeries were back-to-back in February. H'ray for the team in Anchorage! A happier mix of personalities is hard to imagine. They all deserve rave reviews, and Rose deserves a raise! (You're welcome, Rose.) When the tape came off the second eye, tears moistened my eyes, and ran down my whole goofy, grinning face. Wonderful hardly tells it. You folks do the Lord's work, no 2 ways about it. Godspeed in your mission of praising God, not with song, but with love, compassion, and skill in treating the eyes of your patients--and their spirits as well. Thank you, thank you, thank you.
Mary Griffith
Writer from Anchor Point, AK, cataract surgery patient
Wonderful Care
I had cataract surgery in October. It was performed by Dr. Guzek, MD at your Kennewick institute. I have never been to a facility that was as well orginized as your facility. You are to be complimented on the wonderful care that I received. Thank you and God bless you.
Joe E. Sproul
Retired from Kennewick, WA, cataract surgery patient
Caring Culture
Our son Jeffrey Greene had two cataract surgeries in September at the Lewiston facility. He is developmentally delayed and was very, very nervous about the procedure. However, the staff at Lewiston was exceptionally kind and professional with him. The procedures were a complete success and his quality of life is greatly enhanced. The caring culture of your organization is outstanding and rare. We so appreciate your institute and the professionals who make up your teams. We would recommend your services to anyone. Thank you so much.
Nancy and Scott Greene
Retired/Truck Driver from Peck, ID, cataract surgery patient
Exceeded my Hopes
I worked as a clinical technician at your Anchorage office and had to leave to finish school. I am truly blessed to have worked alongside so many genuine, caring, and capable professionals. Every single person is so compassionate and good at what they do. It is an amazing feeling to know that each person takes personal responsibility for the care they give. A family friend just had her first cataract removed and I went along. Even though I experienced their thoughtfulness daily when I worked there, I was still amazed with the level of care she received. PCLI has always, and continues, to exceed the hopes of its patients. It's hard for me to imagine working anywhere that compares with PCLI. God bless each of you!
Sarah Bundy
Nursing Student from Anchorage, AK, cataract surgery patient
Totally at Ease
Thank you so much for the concern and care you showed me when I came in for cataract surgery. The staff were wonderful and very courteous and attentive. I was understandably nervous when I arrived at the Institute. Everyone put me so at ease that when I went in to have Dr. Guzek perform the surgery I was totally at ease. I especially liked the fact that he said a short prayer to guide his hands in the task ahead. It was a wonderful experience. If I ever have to have the other eye done I will certainly return to PCLI. Again, thank you and God bless.
Patty Page
Retired from Management from Kamiah, ID, cataract surgery patient
A Pleasant Experience
I knew I was in good hands when they asked if they coould say a prayer before they started. There is no comparison to the first cataract surgery I had at a different facility five years ago. Although it was a busy day I was treated like I was the only patient. I recommend anyone who neeeds eye surgery to seriously consider PCLI. Thank you for a very pleasant experience.
Bonnie Toulou
Retired from Fruitland, WA, cataract surgery patient
A New Life!
41 years of wearing ‘coke bottle’ glasses and contact lenses just came to an abrupt end. I was legally blind without them. My optometrist said my vision was somewhere around 20/2000... Last year my eye doctor told me the reason I was losing fine detail was due to cataracts. He said it was actually a good thing with today’s technology. It was getting very frustrating not being able to get enough light to see well enough to work on small circuit boards and I had trouble reading too. Driving at night was getting very bad, with fuzzy halos around oncoming headlights. I was actually nervous about renewing my driver’s license because of the eye test. Surgery was done on my first eye the day after Christmas. It was AMAZING. I was able to compare vision of both eyes for the two weeks between surgeries. With the ‘old’ eye, everything was dull, dingy, and had something in the way. With the ‘new’ eye, even newsprint looked pristine bleached white! Last Wednesday I had surgery on the second eye. Now, I can see 20/20, and if I squint, I can even read a couple of lines below the standard 20/20 line on the chart. For me, someone who had to crawl around and grope the floor for my glasses if I knocked them off the nightstand, suddenly going straight to 20/20 vision is a MIRACLE! The entire staff at PCLI is the best. They remember me by name when I walk in. They’ve answered my endless stream of questions as if I’m the only one who’s ever asked them before. Dr. Johns told me everything that was happening all through the procedures (both times). He patently answered my last minute questions as I was getting the first eye done. (Friends in the observation room said I was talking the entire time he was operating.) With the PCLI staff, I felt as if I was among family members. Thank you for giving me a new life! Glasses and contacts are no longer a part of it and I will never miss them!
Craig Ueltzen
Communications Technician from Pasco, WA, cataract surgery patient
Great Experience
A big thank you to all of you at PCLI for the great sight that I am now enjoying. What a caring, loving group of people from the receptionist at the front desk to the very last moment, I was treated with attention and concern as though I were the only patient in the building. I appreciated the way Dr.Giebel prayed before he started my cataract surgery. Now my vision is better than it has been in many years. My whole experience was great and I would highly recommend PCLI to anyone contemplating eye surgery.
Janet Doseff
Retired from Vashon, WA, cataract surgery patient
Many Thanks to All
I would like to thank everyone at your Bellevue office. From the reception desk all the way through the last office where I received a coffee mug, everyone was superb, friendly and very helpful. My apprehensions about the whole surgery were for naught (and I appreciate that a great deal). Dr. Giebel and Dr. Chung did a great job, no pain whatsoever, and I can now drive without glasses. One last comment. You have a driver by the name of Roy. He picked me up at Anacortes and drove me to your Bellevue office and back home twice. As a result, I spent a fair amount of time with him. I want you to know that not only is he an excellent driver but he is also very courteous, friendly and helpful. In addition, he speaks very highly and very proudly of everyone at your Institute. Roy is the best ambassador any firm could possibly get. Many thanks to all.
Charlie Gillette
Retired from Anacortes, WA, cataract surgery patient
Extraordinary Care
At 45 years of age I was pretty young to have cataracts. However, the staff of the Kennewick clinic went out of their way to make sure I was comfortable. Now my vision is almost perfect. This clinic is extraordinary.
Elwin
Surveillance engineer from Kennewick, WA, cataract surgery patient
Thanks so much!
From my first view of your local Vancouver office, thru surgery in your Portland facility and the next-day checkup, I was impressed with your thoughtful, caring way. It's clear that the patient is the most important part of the entire process and everything is centered around that individual. I felt totally at ease and had complete confidence in your staff. I had few questions because everything was covered so well by your doctors, nurses and technicians. I have told many people about PCLI and hope that some of them follow up with you as their need arises. Thank you so much for the opportunity to receive such great care!
Donna Goff
Retired from Vancouver, WA, cataract surgery patient
A Blessing
If every business, hospital, school and government were run the way PCLI is, the world would be a bright and positive and healing place. My experience there was a blessing beyond belief, not only to restore my sight, but to restore my confidence in idealism, altruism and the possibilities of helpful committed people who dream big and deliver.
Anonymous
from WA, cataract surgery patient
Yahooo
I had my left eye operated on Monday and you removed that nasty cataract. What a blessing. I feel just like Dorothy when she landed in OZ. Everything is so bright and I can see so well—nearly 20/20 vision. Can't wait to have the other eye done!! Thank you to everyone at PCLI and God bless each and every one of you. I even forgot to turn the light on when I started work yesterday. Thanks again! I'll be back ;-)
Barbie Lahti
Hairdresser from Shelton, WA, cataract surgery patient
Top-drawer Service
What fraternity!! I had surgery on Wednesday and from the time I checked in with the receptionists until I left, I have never been treated so royally. Dr. Bell explained everything; Dr. Guzek’s special prayer and skill, techs, Mike and Ted, all the workers who tested me during my visit. There just aren’t enough positive adjectives to describe the extremely courteous atmosphere in that building. Even on the return visit the next morning I wasn’t a “has-been.” All I can say is WOW!! Pam called my motel in the evening to check on my well-being. And all that wasn’t enough; I was given a video of the operation on my way out. I just want to thank all those who worked on me for “top-drawer” service.
Bob Howard
Retired from Enterprise, OR, cataract surgery patient
Many Thanks
My father, Donald Harding, had two cataract surgeries in October and November of last year. Both he and I were VERY impressed with your operation. The staff could not have been nicer. Everyone was very professional, kind, and caring. My father and I were both impressed that doctors performing the surgeries prayed with my father before the operations. My father was very pleased with the results of the surgeries, and enjoyed his much-improved vision in the short time he had left on earth. He passed away in February. Many thanks to your organization for making his experiences with you such a blessing. God bless you!
Kathleen Miller
Administrative Assistant from Aloha, OR, cataract surgery patient
The Doctor Opened My Eyes
It has now been one year and three months since our sister, Arlene Warner, had her eyes opened with an eye operation to remove cataracts. The first cataract was removed by Dr. Gruzensky in November. We will never forget Arlene’s reaction on that day. When we removed the tape holding her eye closed, she looked at us and said with excitement, “The doctor opened my eyes.” We could not hold back the tremendous thrill we felt as tears rolled down our cheeks. Then one week later, Dr. Ford removed the cataract from the other eye. Her response was even more excited and we cried again. Many times when we talk to her about being able to see something that we are talking about, her response is again and again, “The doctors opened my eyes.” Arlene has always been the special one in our family. She was born with Down Syndrome on January 24, 1932 into a family of eight children. Another sister was born later in 1937. I was born a year and a half before Arlene, in May 1930. So I was and have been very close to her. I have written this to let you know that she is doing great and to ‘Thank You’ all, whoever you are, that had a part in giving her sight back to her, so she can enjoy seeing all the beautiful things we all take for granted.
Evelyn Sumner
Patient's sister from Great Falls, MT, cataract surgery patient
Everything Excellent
I rated everything excellent, and added the comment—“Don't change a thing!” Especially loved the prayer before surgery. I see very well now and am grateful for your help.
Anonymous
from Spokane, WA, cataract surgery patient
A Blessing
I recently had my 6th procedure at your office in Lewiston, ID (not your fault). You can only do as good a job as the patient you have to work with. On each and every occasion I have had the most professional and compassionate care that I have ever received. Your organization has truly been a blessing to me through my medical recovery.
Jerry Coleman
Appraiser from Troy, ID, cataract surgery patient
Thankful
How I thank God for putting me in your hands! My recent cataract surgery has brought me to my knees, thanking God that He has given such wisdom and ability to your staff members. I am well aware that without it, I would have faced eventual blindness--something I remember so well when I visited my grandmother fifty years ago. All she could do to visualize my appearance was to rub her hands on my face! I am still not used to waking up without having to reach for my contacts, nor putting them to bed at night. And to be able to see so clearly! I do not even need reading glasses! In three weeks I will be leaving on my annual missionary journey to Asia. As I travel, I know that I will find many who are blind and do not have, nor could ever afford, such surgery. My heart aches for them. How I wish I could take all of you with me to give this precious gift of sight to them. May God continue to bless you all.
Mary E. Adams
Writer, missionary from Wasilla, AK, cataract surgery patient
Can’t Say Enough
I can't say enough about Pacific Cataract and Laser Institute. The staff is friendly, professional, caring and actually make it a FUN experience. I have recommended you to several friends who have cataracts. On a scale of 1 to 10 I give you a 10. One employee said that they love to go to work, and it is obvious in all their attitudes.
Donna Millwood
Bookkeeper from Anchorage, AK, cataract surgery patient
Outstanding Vision
Being only 20 years old I was unsure if this procedure was right for me, but the second I walked out of surgery I knew it was the best decision I had ever made for my eyes. PCLI took amazing care of me, from start to finish everything was very fast and thorough. The mild discomfort following surgery is nothing compared to the outstanding vision you immediately have. I would recommend everyone who wishes to get this surgery to choose PCLI.
Chelsea Vasquez
College Student from Clearwater, FL, LASIK patient
Better than Perfect
It took me almost 5 years to get LASIK. I was a little worried about the surgery and it's effects but after seeing a few of my friends get it done, I thought that I should do it as well. PCLI is top-notch and the staff there is, for a lack of a better word, amazing. Dr. Shenk was very calm and collected. Right now I have about 20/15 vision in both eyes. The only discomfort I felt was from the overnight protective contacts. Once it was gone I was thrilled with how good my eyes felt, including better than perfect vision. I highly recommend this place and have already convinced a couple friends to get their LASIK done there. Thanks PCLI for giving me a 'clear' outlook!
Raj Kailasam
Scientist from Missoula, MT, LASIK patient
Incredibly Happy
I am so glad I did my homework and selected you for my laser surgery. It has been a month since my procedure and I am incredibly happy with the results. I've had no problems, pain, or remorse. The institute staff is very friendly and responsive. I would recommend Pacific to anyone considering laser surgery!
Linda Hoglan
Budget Officer from Coeur d'Alene, ID, LASIK patient
VIP Treatment
The people at PCLI treated me like I was some corporate VIP. I am a Homeland Security Major and my chosen profession requires me to have exceptional vision. I needed LASIK in order to chase my career. Prior to the surgery I had 20/200 uncorrected vision. ow, just two days after my surgery I have 20/10 in my right eye and 20/15 in my left. The surgery took less than 5 minutes and I actually laughed out loud during the procedure. I have probably told 20 people about my LASIK experience since my operation yesterday morning and I will tell hundreds more before I'm done. You have enabled me to chase my dreams and it has changed my life for the better. From the bottom of my heart, thank you and God bless you all.
Jesse Broyles
Student from Lewiston, ID, LASIK patient
Treated like a Queen
My experience with you was wonderful! The staff treated me as if I was a queen. Before surgery I couldn't see the nurses faces clearly, but after I could see everything. I was 20/25 the next day and have maintained that for the 6 months since my surgery. Thank your for my sight!
Leslie M. Ryan
Front End/Optician from Boise, ID, LASIK patient
My Wife is Thrilled!
Your staff and surgeons were informative and professional throughout the entire procedure. Special "Thanks" to Dr. Ford for his comforting and reassuring words offered to my wife during the surgery. She had the procedure last week in Bellevue and has had an excellent experience. Her first post-op appointment measured her vision between 20/15 to 20/20. She is thrilled that she does not have to deal with contacts or glasses. I was able to watch the whole procedure, and from my observations the key to success is the skill of the surgeon. I can only imagine what could happen if the surgeon made even a slight error in replacement of the corneal flap. I would highly recommend PCLI to anyone considering this procedure. We chose this facility based on the recommendation of my wife's optometrist, who has collected data on different LASIK facilities. PCLI has the highest success rate from the facilities he's reviewed.
Thomas Taylor
Aerospace Engineer from Seattle, WA, LASIK patient
Helped Diabetes & Vision
I had LASIK surgery and the final outcome was excellent. I can actually read at 20/15 vision. No problems with darkness (that would have been a significant problem since I live where it is dark most of the winter). The stumbling block was that in the interim I was diagnosed with diabetes. Can you believe your Institute even helped with this? Right after my procedure Dr. Ford recommended I read a book titled THE CHINA STUDY. It took several months and the diabetes diagnosis to read it, but this book started me down the path of a vegan diet (plant based food). That's what I currently eat. My vision improved, plus I have full control of my blood sugars without any medication. In addition, I advise many of my patients to at least lean toward a more plant based diet. Thank you!
Luba Coverdell
Family Practice Physician from Eagle River, AK, LASIK patient
Thanks for My New Vision
I recently received laser eye surgery and it has been great! I have shared my experience with many people and they are thinking about having it done! Thanks for changing my life!
Sam Erwin
Wind Technician from College Place, WA, LASIK patient
A Miracle to Me
Before Dr. Ford corrected my vision, my contacts were -8.5 and -9.00. I felt nearly blind without correction and insecure should an emergency arise at night and I couldn't get to my glasses, even with them by my bedside. My contacts caused my eyes to become dry and red, but I still wore them all the time because my glasses had such thick lenses. Immediately after the LASIK procedure I could see clearly! It was a miracle to me. For months and months I marveled at my ability to see... something I never expected to experience in this life. My four young daughters couldn't believe "mommy" could see at night without wearing glasses and didn't need to wear contacts any longer. The precedure was painless and amazingly quick. I also very much appreciated Dr. Ford offering to pray just before he began. WOW! I never experienced that in a doctor/patient relationship. I was awed... and greatly admired and respected his open profession of faith and willingness to honor God and his patient in such a beautiful, sincere and special way. I was more impressed with the latter than even his skill as a surgeon!!
K. Theresa Hoogland
Mother, Teacher, Real Estate Inves from Kenai, AK, LASIK patient
Fantastic Results
Thank you so much for the wonderful care and fantastic results. I had no discomfort at all after the procedure and vision was immediately, and continues to be, fantastic! I also was told I would still need reading glasses but am delighted that I rarely even need them. I recommend you highly to all. Thank you so much.
Karen McEwen
Mechanical Designer from Kirkland, WA, LASIK patient
Very Positive Experience
I was very nervous but your staff were so supportive and compassionate. It meant a lot when Dr. Ford prayed with me at the start of my surgery. It made me realize that I truly was in the best care. My surgery was done in November and I am seeing with perfect vision. I cannot get over the experience I had with Dr. Ford. He is simply the best doctor ever. Thank you and your staff for giving me something I had only dreamed about. I have already recommended you to several, and will continue to recommend you to more. You made a very nervous, unsure situation into a very positive and unique lifetime experience. Something I would never see anywhere else.
Eugene Natkong
Cable TV Technician from Hydaburg, AK, LASIK patient
Best $ Ever Spent
It's been some years since my LASIK procedure, but I just got a note from a friend who is thinking about having the surgery and I recommended you all without reservation! I told him that it was the best money I ever spent and everything about your operation was top notch--from the customer service to the medical care to the aftercare. Don't know if he'll do it or not, but I was just reminded of you and thought I would send a note of thanks to Dr. Ford and all of the PCLI crew! Love and all best!
Judith Brighton
Executive Recruiter from Carlsbad, CA, LASIK patient
My New Vision
From the moment I received my patient information packet, the staff at PCLI has been informative, helpful and caring. On the day I had my LASIK procedure, the staff were welcoming, kind, anticipated any remaining concerns I had. I was so relaxed and at ease that I was on my way home before it had sunk in that I was done and I could see without glasses for the first time in over 30 years. Thank you for the gift of your warmth and caring and thank you for my "new" vision to Dr. Shenk & the team at Tualatin!
Cynthia Gregory
Human Resource Analyst from Molalla, OR, LASIK patient
Love Your Staff
I love the staff at the Tacoma office. I had PRK surgery that had to be rescheduled twice due to a crazy summer. When I finaly had the surgery in Bellevue, the staff there even knew what had happened. I am already missing seeing everyone that I met over the summer. I would recommend PCLI to all my family and friends.
Molly B.
Teacher from Gig Harbor, WA, LASIK patient
$299 LASIK no Bargain
I want to thank you Dr. Ford, and your staff, for your very excellent care. I am totally pleased with the outcome (monovision). My wife and I were particularly pleased with the level of detail provided in terms of explanations throughout the process--from initial phone contact through the second day follow-up visit. Perhaps I was just lucky, but I had no discomfort during the surgery or during the past 2 months since the surgery. Imediately following my surgery my step son decided to have LASIK, but he choose a different Puget Sound area company who suggested surgery could be done for as little as $299 per eye. However, his final cost, due to this and that add-on cost, was about what PCLI charges. He didn't save any money. My wife accompanied him and after told me that while they were professional and reasonably caring, PCLI far exceeds this other company's level of care. My wife and I continue to recommend PCLI to others. Thanks again.
Rich Stearns
Mining Geologist from Wenatchee, WA, LASIK patient
No More Confusion
I like to tell people that before I had LASIK, if I wasn't wearing my glasses or contact lenses, I couldn't tell which man was my husband until I was about 5 feet away... Thanks to PCLI, everything is clear!
Daisy Dachtler
Office Coordinator from Lake Oswego, OR, LASIK patient
Calmed my Jitters
I stopped by the Silverdale location during my lunch break to pick up some information and Jenny and Jalene were awesome in addressing my concerns! When I mentioned that I was claustrophobic, Jalene offered me a mini tour of the facility, where I would be prior to the procedure, where my family and friends would be able to view, and where I would be. Through every phone call, every visit, the procedure and follow-up the next day, I was treated very, very well and the results so far have been great! Prior to the procedure, Dr. Shenk introduced himself to each person in the room and asked each of us individually if we had any questions. It was very reassuring and comforting and eleviated any surprises. That was a tremendous help. I would highly recommend PCLI to anyone considering having LASIK. I was treated very well. The entire staff was very personable and likeable and that made a huge difference.
Lisa Butler
Optician from Port Orchard, WA, LASIK patient
My Dad is an Eye Doc
I've had a lot of fears about corrective surgery to my eyes. My dad is an optometrist so I grew up with a great appreciation for vision and eye health. He told me, "If you decide to have LASIK, don't take a risk--go to PCLI. They're the best." PCLI is the only company my dad will entrust with the care of his patients. The doctors and staff at PCLI were amazing. Even though I knew a lot about the procedure, I was still nervous. What if something went wrong? They were wonderful about answering all my questions. The office was warm and welcoming. You get a feeling of family when you walk in. The procedure went perfectly. The next day I was seeing 20/15 in both eyes. I've since had fun telling people I'm better than perfect and now I have documentation! The most difficult thing about the entire experience was having to sleep on my back the first night. I had no pain, very minor irritation and was light sensitive the first day. Now 2 weeks after I feel like I didn't even have a procedure. No adverse side effects at all and my vision is perfect--even at night. I wholeheartedly recommend PCLI to anyone considering LASIK or any other eye surgery. Don't take chances with your vision. Go with the best.
Nancy N.
Administrator from West Linn, OR, LASIK patient
Worth Millions
I can't begin to tell you how enjoyable this has been. My life since 1st grade has been about glasses and contacts and a high degree of nearsightedness (-8.5 and -9) has given me plenty of grief. Never in my life did I ever think I'd be able to see 20/15 and 20/20. My family optometrist didn't expect it would be that good. Thank you for giving me the greatest gift.
Melissa Horne
Office Manager from Forest Grove, OR, LASIK patient
Ultimate Grad Gift
I had LASIK at PCLI in Anchorage last August and love my distance vision. I live in Valdez and I can see the mountains. The exciting part of my story is that we just gave our daughter a college graduation gift to tell her how proud we are of her (highest honors!). She had surgery Tuesday in Anchorage. By evening when we were shopping she ran up to me and said, "Mom! I can see really well!" She has been in 7th heaven ever since, with 20/15 vision already! She thanked us over and over for the best gift we could have given her. She is very athletic, and has plans after grad school to work in Africa, and now she won't have to deal with contacts or glasses. We would both like to thank Dr. Ford and all of the staff for their kindness and expertise. I felt completely comfortable turning my daughter over to him for that time. After my experience last year, I wouldn't have considered having her have surgery anywhere else. Thank you all!
Terry Folsom
Teacher from Valdez, AK, LASIK patient
What Joy!
It's hard to express the shear joy of being able to wake up in the morning and be able to see again. The people that work at Pacific Cataract and Laser Institute are the most professional and caring people I have ever had the opportunity to meet. Right from the time I walked through the door I was treated like a queen and felt totally at ease with the procedure. I have recommended this procedure to all my friends who are still wearing glasses. Thanks again for bringing my eyesight back.
Kathy Weber
City Clerk/HR Manager from North Pole, AK, LASIK patient
Thanks a Million
Joe had LASIK 2 years ago and Jean had it 1 year ago. It is amazing to see the surgery and then have it done. We can see so many things that we could not see before. We also do not miss the hassle of contacts as each of us had them for some time. Dr. Ford does great work and we would recommend anyone that is eligible to have LASIK done with the fine folks at Pacific. Thanks a million for making things "CLEARER" for both of us!!
Jean & Joe Fayden
Acct Tech & College Student from Great Falls, MT, LASIK patient
Changed my Life
The wonderful people at PCLI completely changed my life. I was terrified about my surgery and they eased my fears. They truly are a blessing and I HIGHLY recommended PCLI to anyone who is even contemplating eye surgery. Thank you, PCLI, for all that you have done for me... and for changing my life!
Stephanie Allen
Teacher from FAFB, WA, LASIK patient
Thank you, Thank you
Wow! It's been 2 weeks since I had LASIK at your Vancouver office with Dr. Shenk, and I am truly amazed at my 20/20 vision. I have not seen clearly with my own eyes since I was 11 years old, so this is quite an exceptional experience. I had a fair amount of correction and astigmatism in both eyes, so these results so far have just been the absolute best I could've hoped for! Every single person in that office was so knowledgeable and comforting through every step of the way, I had no doubt in my mind that my eyes were in the absolutely best hands possible. Being a die-hard volleyball player, I can't wait to get out on the beach this summer and dive into that sand without worry of getting sand under my contacts! Thank you, thank you, thank you!
Lisa Moorehead
Biostatistician from Seattle, WA, LASIK patient
Better than Expected
I waited 20 years to do this. I was 20/400 and Dr. Ford assured me the best I could hope for was 20/40... But 4 months later I have 20/15 in both eyes. I am sure it is not typical. I attribute my success to Dr. Ford's skill. It has changed my life.
B. Mowers
Artist/Student /Mom from Issaquah, WA, LASIK patient
Well Worth the Trip
I am your Refractive Surgery Counseling Coodinator's brother and I had my LASIK done in Bellevue this week. Although my sister helped me through the process, I feel compelled to let you know that Dr. Ford and the entire staff in Bellevue and Chehalis made my experience great! Your staff helped me feel comfortable and relaxed. The office decor also helped with the homey feeling and added to the comfort. I especially want to thank Dr. Ford for the prayer before surgery that added some additional comfort. All these things allowed me to relax and enjoy the experience. I flew from Arizona to get this done and I would recommend PCLI to anyone, even here in Arizona. It is worth the trip and the added comfort you get from your expert staff!
James Whitely
Network Engineer from Gilbert, AZ, LASIK patient
I'm Happy!
Just wanted to send a quick note saying how happy I've been with my LASIK procedure. It has greatly exceeded my expectations, and everyone at your Tacoma office went "over and above" to make every aspect of my time there pleasant. Thanks again for everything!
John Bobincheck
Quality Control Manager from Tacoma, WA, LASIK patient
Dream Come True
I was very nervous but your staff was so supportive and compassionate. Being a believer myself, it meant a lot when Dr. Ford prayed with me at the start of my surgery. It made me realize that I truly was in the best care. It has been 3 weeks since my surgery, and I am seeing a perfect 20/20. I had been legally blind (and then some) and have worn contacts/glasses for 20 years. I still wake up smiling, whether it be just a gradual wake into my morning, or being awoken by my children, and for the first time EVER, being able to see there sweet little faces without having to fumble for my glasses first. Thank you, thank you, Dr. Ford and staff for giving me something I have only dreamed about. I have already recommended you to several, and will continue to recommend you to more. You made a very nervous, unsure situation, into a very positive, relaxed one.
Mindy LeDuc
Home Maker from Everett, WA, LASIK patient
Gift of Sight
I truly cannot thank the PCLI staff from start to finish. I live up in Juneau Alaska and decided to utilize the Spokane office. From the wonderful counselors I spoke to on the phone to the Spokane office staff... I was treated with top notch care and concern. Dr. Ford you are an amazing man and I so appreciated the prayer as it shows how you hold yourself accountable not only to us but God as well. I also want to thank Dr. Everett for answering my endless questions and concerns and those of my Mother who was there to support me. The atmosphere was comfortable, professional and personable. Thank you so much for the gift of my sight... I feel truly blessed to have met you all!
Mindy Lobaugh
State Employee - DOE from Juneau, AK, LASIK patient
Exceptional Service
We had the pleasant experience of having LASIK surgery at your Lewiston, Idaho facility. We are so very impressed by the wonderful treatment that seems to be the norm for you and your employees to exhibit. I am a sales coordinator and my wife has been a nurse for over 35 years. Neither of us has ever before seen the caliber of care we witnessed. Although it was a surgery day, no one let us know they were rushed nor stressed. We felt as though we were the only patients that day. It makes me feel especially proud that my daughter works with such special people. Dr. Shenk and Dr. Bell were our doctors. They, and all personnel, are to be commended. We are still bragging about the care we received. It was great to hear from the staff that they get the same kind of treatment from the doctors. You could put on seminars on how to treat patients (customers). Most businesses only hope to attain the level you exhibit. God bless!!!
Randy & Dayana Hennes
Sales & Nursing from Huson, MT, LASIK patient
Miracle Workers
I would like to take this opportunity to thank Dr. Paul Shenk and the entire Vancouver staff for the miracle of perfect vision! Everyone discussed potential concerns and how surgery could not be expected to provide perfect vision. But the ultimate success has been staggering. I can see things clearly at a distance, and surprisingly, have discovered that I can read in most cases without aid of reading glasses. I am very pleased that my eye doctor referred me to your Institute. Cost was not a factor in my decision to have LASIK surgery. The only concern was my safety. With your professional staff, that was not a factor. I felt safe and secure from the moment I walked into the office. Everyone was very professional, caring and forthright in everything that was done. Please convey my whole hearted thanks to everyone in the Vancouver office. They truly are "miracle workers"!
Rick Gano
Retired HS Counselor, Airforce Col. from Canby, OR, LASIK patient
My New Eyesight
I just had to write and tell you how excited I am about my "new eyesight". Dr. Ford performed Lasik on both of my eyes yesterday. I have just returned from my follow up appointment this morning and am thrilled to report that I am already seeing 20/20 in both eyes! Wow! But even better news, upon seeing Dr. Everett in the Spokane office this morning, he informed me that he fully expects that by tomorrow I will be seeing 20/15 in both eyes! I knew that with Lasik my vision would be a great improvement over what it was, but I never expected in my wildest dreams that it would be better than perfect! Thank-you Dr. Ford for sharing your wonderful, God given talent with me! You have truly bettered my life! Also, Thanks to your staff in the Spokane branch for all their professionalism and caring. You all made the Lasik experience a comfortable and enjoyable procedure for me. Thanks again!
Sherry Wiser
FedEx driver from Post Falls, ID, LASIK patient
My Surgery Today
I would like to take this opportunity to complement you and your organization. I had LASIK surgery on both eyes in your Kennewick office today. The entire process was handled very professionally and it was a joy to work with everyone involved—even the money collector. Your staff was very professional yet very, very friendly and made me feel completely comfortable.   The treatment was pain free and I even elected not to have the valium or demerol. Surgery was at 12:00 and by 1:30 my vision was totally clear. I have had no problems at all and anticipate none. I have followed the medication instructions and everything seems to be going great.   Thanks again! It is obvious that your organization is very devoted to its mission and its patients. Feel free to use my name in any testimonials. I would certainly not hesitate to recommend your organization to others. Also, thanks for the shirt. It adds a touch of class.
Tom Owen
Certified Public Accountant from Kennewick, WA, LASIK patient
My Miracle
Since first grade I have been dependent on glasses and contact lenses and could not function in day to day life without them, and today I wear only my very own eyes!! I cry often tears of happiness telling others of "my miracle" (that is how I refer to it as). If I could possibly have some business cards to pass on it would be great. Also, if I could be of any assistance to Pacific Cataract and Laser Institute in any way I would love it! I’m available to talk with others who are considering LASIK and want to talk to someone who is a client. I had quite the correction done and am surprised that there was not a power surge during my procedure. HA HA.. I am very, very grateful for what I have received. I thank the talented caring staff at PCLI and God for assisting in "my miracle". I was grateful for the vision I had and the fact that contact lenses and glasses allowed me to see life. But now I just don't have the words to say how happy and free and lucky and thankful I am!!!
Sonia Epstein
Para-educator from Silverdale, WA, LASIK patient

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