PCLI: Cataract - Patient Satisfaction

The ongoing results of a survey of our patients’ satisfaction with their cataract experience are listed below:

Courtesy of our telephone staff?

84% Excellent
16% Very Good

Ease of getting a convenient appointment?

80% Excellent
20% Very good

Courtesy of our receptionists?

90% Excellent
10% Very Good

How long did you have to wait to be seen?

60% Less than 15 minutes
35% 15 to 30 minutes
5% More than 30 minutes

Courtesy and friendliness of our technical staff?

89% Excellent
11% Very Good

Comfort and appearance of our office?

88% Excellent
12% Very Good

Courtesy and friendliness of our doctors?

89% Excellent
11% Very Good

The doctor's interest in your problem?

82% Excellent
18% Very Good

The doctor's explanation of your problem and treatment?

80% Excellent
20% Very Good

Your overall experience at our office?

88% Excellent
12% Very Good